Use cases
Patient review requests and replies for clinics
For a clinic, Renom asks each patient for a review by email after the visit and drafts a reply to every review for you to approve. In clinic mode, drafted replies never confirm that a reviewer is a patient or mention their care, even if the reviewer did. Renom keeps names and contact details for requests, not health records.
What clinic mode does
- Drafted replies never confirm that someone is a patient.
- Replies never mention a reviewer's care, even when the review does.
- Nothing is posted until someone on your team approves it.
Several locations
Each location has its own reviews and review link. Growth covers 3 locations for $59 a month and Multi-location 10 for $129. Healthgrades is among the review sites Renom reads.
Where Renom fits
Renom asks every customer for a review by email after the visit, offering each the public review link, and drafts a reply to every review in your voice for someone to approve. It reads Yelp, Facebook, Tripadvisor and other review sites; texts and the Google Business Profile connection are built and switch on as their approvals come through. Free to set up, then from $29 a month.
Questions
Does Renom store health records?
No. It keeps the names and contact details needed to send review requests, the reviews themselves and the replies you approve.