Everything Renom does

What Renom does today

• Sends review requests by email with at most one reminder, and doesn't ask the same customer again within the chosen period.
• Offers every customer the public review link, whatever rating they pick; the private note is optional, never a filter.
• Refuses to save request wording that offers an incentive or asks only for five-star reviews.
• Drafts a reply to each review in the business's voice; nothing is posted until someone approves it.
• Reads the reviews other review sites publish once a day, and takes reviews added by hand.
• Emails alerts for low ratings, unhappy private feedback and repeated complaints, and a weekly summary every Monday.
• In clinic mode, drafted replies never confirm that a reviewer is a patient or mention their care.

Everything in one place

• Review requests by email. Send one, send many from a spreadsheet, or connect your booking or point-of-sale system through the API (Zapier works too). Requests go out after the delay you choose, with one reminder. Texts are built and wait on carrier registration: once approved they go only to customers who agreed, between 9 a.m. and 8 p.m. local time.
• A private feedback step that isn't a filter. Customers can pick a rating and send you a private note, and every customer is offered the public review link, whatever they pick.
• Other review sites, and Google in early access. Add your Yelp, Facebook, Tripadvisor or Healthgrades page: Renom reads the reviews those pages publish once a day, and you can add any others by hand. The Google Business Profile connection (reviews every 15 minutes, replies posted from Renom) is built and waits on Google's API access approval.
• Replies drafted in your voice. Tell Renom how you talk and it learns from the replies you approve. For clinics, replies never confirm someone is a patient or mention their care.
• You approve every reply. Nothing is posted until someone on your team approves it. You copy the approved reply to the review site and mark it posted; once Google approves the connection, Google replies post straight from Renom.
• Alerts and a weekly summary. An email when a low rating or unhappy private note comes in, or when one complaint comes up again and again. Every Monday: new reviews, replies, requests and what customers mention most.
• A dashboard you can read. Your rating month by month, how many reviews you've answered and how fast, and how many customers you asked went on to the review page.
• Locations and your team. Each location with its own reviews and review link. Invite your whole team as admins, editors or viewers.

Connections

Coming connections are on the integrations page.

• Google Business Profile. Google sign-in with Business Profile access; Renom reads your reviews every 15 minutes and posts the replies you approve.Early access
• Other review sites (Yelp, Facebook, Tripadvisor, Healthgrades and more). Add your page's address; Renom reads the reviews the page publishes once a day, never signs in, and you post approved replies there yourself.
• Review request API (Zapier). An API key lets your booking or point-of-sale system, or a tool like Zapier, send each finished visit so Renom asks that customer for a review.