Use cases
Review requests and replies for home services businesses
For a home services business, Renom asks each customer for a review by email after the job, with one reminder, and offers everyone the public review link. Each review gets a reply drafted in your voice for you to approve, and Renom flags low ratings and repeated complaints. Free to set up, then from $29 a month.
Getting customers in
- Import a CSV from your booking or invoicing system.
- Add a customer at the end of a job.
- Send each finished job through Renom's API, directly or with a tool like Zapier.
- The same customer isn't asked again within the period you choose.
What's waiting on approvals
Texting is built and waits on carrier registration with Twilio, so requests go by email for now. Renom reads your Yelp, Facebook and other review pages today; connecting Google Business Profile waits on Google's API access approval, and until then you post approved Google replies yourself.
Where Renom fits
Renom asks every customer for a review by email after the visit, offering each the public review link, and drafts a reply to every review in your voice for someone to approve. It reads Yelp, Facebook, Tripadvisor and other review sites; texts and the Google Business Profile connection are built and switch on as their approvals come through. Free to set up, then from $29 a month.
Questions
Can I offer a discount for a review?
No. Incentives for reviews break Google's and the FTC's rules, and Renom won't save request wording that offers one or asks only for five-star reviews.
Questions buyers ask
How can a home services business get more reviews?
Ask every customer right after the job, the same way, and make posting easy. Renom emails each customer a review request after the job with one reminder, offers everyone the public review link, and drafts a reply to each review for you to approve. Incentives are refused. It's free to set up, then from $29 a month.